Careers

Volvo Cars Lakeridge is growing and looking to add a career-minded and ambitious person to our team at the service desk. We are an award-winning Volvo dealer with the best Google rating by brand in the country. If you are an over-achiever driven to perform and if you believe that luck occurs when preparation meets opportunity and EQ over IQ, we are looking for you!

Job Summary

This role is an integral part of our team, serving our amazing customers and assisting them with all their needs servicing their vehicle, while working closely with our other departments to ensure all internal needs are met so we can provide all our clients the best service experience possible.

Job Responsibilities

• Act as the primary point of contact for internal service inquiries and support requests
• Greet customers promptly in a friendly manner in person and on the phone.
• Check-in and obtain customer and vehicle information upon arrival, assist with check-outs as needed.
• Collaborate with sales, service, and parts departments to address internal service concerns and escalate issues when necessary
• Monitor internal service performance metrics and provide regular report to management
• Maintain detailed records of interactions, requests, solution, and timelines
• Write up all work orders for all internal cars including sold vehicles and make sure all work is scheduled and completed, to a high degree of excellence and on time for all new and pre-owned vehicle deliveries.
• Prepare and explain estimates to Sales Managers on stock vehicles and ensure work is completed in timely fashion.
• Identify recurring issues and recommend process improvements to enhance service delivery
• Provide excellent customer service to all customers in the dealership and assist all internal stakeholders with professionalism
• Shuttle customers or assist with vehicle pick-ups as needed.
• Assist with corporate fleets and licensing as needed

Job Skills & Qualifications

• Associate or Bachelors Degree in Business Administration, Customer Service, or related field (preferred)
• Proven experience in a customer service, administration, or internal support role
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities effectively
• Proficiency in Microsoft Office and dealership software (preferably CDK)
• Proven record of achieving exceptional Customer Satisfaction
• High attention to detail and problem solving skills
• Class G Driver’s License with clean drivers abstract
• Ability to maintain confidentiality and demonstrate a high level of integrity
• Positive, professional and a true team player with exceptional integrity
• A desire for a long term career with a growing organization

WHAT WE OFFER:

• Company events
• Group Health Benefits
• Experienced management team
• Ongoing training initiatives
• Positive team atmosphere
• Opportunity for growth within our organization

We provide a great culture based on growth and development with excellent coaching and training, a supportive management team and true opportunity for growth.

If you like what you are hearing, then we want to hear from you. Please be sure to complete all questions and assessments. If we are interested, one of our team members will contact you directly.

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs.